Shipfinder-Terms & Conditions

Terms & Conditions

Effective Date: 2026/3/2

Parties:

(1) Shipfinder: ELANE GLOBAL PTE. LTD.;

(2) Customer: the customer identified in the Order Form;

By signing an Order Form that references this Master Agreement, Customer agrees to be bound by its terms from the Commencement Date.

Introduction:

Shipfinder is a global SaaS product under ELANE GLOBAL PTE. LTD., dedicated to providing real-time and accurate AIS satellite-based vessel tracking services. Leveraging one of the world’s most extensive AIS data networks and strategic partnerships with leading satellite providers, Shipfinder transforms the complex physical ocean into a transparent digital world, empowering users with enhanced decision-making and operational visibility. The platform integrates both terrestrial and satellite AIS data, covering over 5,000 ports worldwide with data updated in seconds to minutes. Shipfinder operates on a Freemium model, offering a free version, a Professional Plan, and customized enterprise solutions to meet the needs of individual vessel owners and large-scale shipping operators. From vessel tracking, historical route queries, and fleet management to ETA predictions and event alerts, Shipfinder delivers unparalleled clarity and reliability to the global maritime community.

1. Definitions and interpretation

• 1.1 Affiliate means, in respect of a party, any company, partnership or other legal entity (other than a natural person) which directly or indirectly Controls, is Controlled by, or is under common Control with, that party from time to time;
• 1.2 Control means, in respect of a person, the holding, or controlling, in each case, directly or indirectly, of shares or any similar rights of ownership in that person bearing the majority (more than fifty per cent (50%)) of voting rights attaching to all the shares or other rights of ownership in that person or having the power to direct or cause the direction and management of the policies of that person whether as a result of the ownership of shares, control of the board of directors, contract or any power conferred by the articles of association or other constitutional documents of such person, and Controlling and Controlled shall be construed accordingly;
• 1.3 Data means, in respect of the Order, all data, information, text, analyses, research, news, reports, alerts, papers, articles, insights, commentaries, assessments, opinion and thought leadership pieces, summaries, presentations, graphs, charts and drawings and other similar documents and information (whether embodied in any electronic or tangible medium) that is made available to Customer, its Licensed Affiliates and/or Authorised Users as part of, or that is otherwise accessed or created by any such persons using, the Services (including, where the Services include a subscription to Insight, all such “Data” made available as part of Insight);
• 1.4 Intellectual Property Rights means rights in the nature of passing off, get-up, registered designs and unregistered designs and design rights, topography rights, copyright (including copyright in software), moral rights, database rights, rights in inventions, patents, know-how, trademarks, service marks, trade secrets and other confidential information, and all other intellectual property rights and rights of a similar or corresponding character which may exist now or in the future subsist in any part of the world (whether registered or not or the subject of an application for registration) and including all rights to apply for, and obtain, registrations in respect of any and all of the foregoing, each for their full term including extensions, revivals and renewals thereof;
• 1.5 Order Form means an order form for a Service which contains the parties’ agreement on the details of the Services, Charges, payment term, Start Date, Initial Subscription Period and any other terms that the parties agree to document in the Order Form;
• 1.6 Services means the product(s), service(s) or solution(s) to be provided by Shipfinder pursuant to the Order, as set out in the Order Form and/or Change Notice;

2. Nature of this Master Agreement

• 2.1 This is a framework agreement governing Shipfinder’s provision of Services to Customer.
• 2.2 From the Commencement Date, Customer appoints Shipfinder to provide the Services as agreed under this Master Agreement and the Order Form. Shipfinder accepts this appointment on the terms set out in these documents.

3. Services

• 3.1 For each Order:
  • (a) Shipfinder will:
    • (i) provide the Services as described in the Order and in compliance with applicable laws; and
    • (ii) perform with reasonable care and skill consistent with industry standards.
  • (b) Access to Data will be provided through the means stated in the Order Form (or as otherwise agreed in writing).
• 3.2 Subject to the terms of this Master Agreement, Shipfinder grants Customer and its Licensed Affiliates a non‑exclusive, non‑transferable licence to access and use the Services and Data during the Subscription Period, solely for their internal business purposes (including internal research and reporting) and in accordance with this Master Agreement and the Order.
• 3.3 Unless otherwise agreed in writing:
  • (a) Only Authorised Users may access the Services and Data.
  • (b) The Order Form states the maximum number of Authorised Users. Each Authorised User must be an identifiable natural person employed or engaged by Customer or a Licensed Affiliate.
  • (c) Each Authorised User receives a unique account with a username and password linked to their individual corporate email address. Generic or shared email addresses are not permitted. Credentials may only be used by the assigned individual.
  • (d) If an Authorised User leaves or is permanently replaced, Customer may request Shipfinder to reassign the account to a new Authorised User.
  • (e) Licensed Affiliates are listed in the Order Form. An entity ceases to be a Licensed Affiliate immediately when it stops being a Customer Affiliate. Customer must notify Shipfinder within 30 days of such change.
  • (f) Customer must ensure that its Licensed Affiliates and Authorised Users do not:
    • (i) access or use the Services or Data through any third‑party software, system, data aggregator or similar service (other than Shipfinder’s own services); or
    • (ii) extract, export or copy Data into any external spreadsheet, database or system (except internal databases accessible only by Customer and its Authorised Users), whether manually or by automated means.
  • (g) The licence in clause 3.2 automatically ends when the Subscription Period expires.
• 3.4 Customer acknowledges that:
  • (a) Data and related documentation are proprietary to Shipfinder or its licensors and constitute Shipfinder’s Confidential Information.
  • (b) All rights, title and interest in the Data and Services (including Intellectual Property Rights) remain exclusively with Shipfinder or its licensors.
  • (c) Except as expressly agreed by the parties, no rights in the Data or Services are granted to Customer or its Licensed Affiliates.
• 3.6 Nothing in this Master Agreement restricts Shipfinder from providing Services or Data to any third party, including competitors of Customer.

4. Use of the Services

• 4.1 Customer is responsible and liable for its Licensed Affiliates’ and Authorised Users’ compliance with the Order.
• 4.2 Customer is liable for all consequences of the use or misuse of any Authorised User’s credentials. Any activity from an Authorised User’s account is deemed to originate from Customer.
• 4.3 Customer, its Licensed Affiliates and Authorised Users must at all times comply with the applicable Terms of Use (as updated) and all relevant laws.
• 4.4 Data must not be input into any external machine learning model, including public large language models or generative AI tools, unless used internally for Customer’s own purposes and not for training Customer‑facing products without Shipfinder’s prior written consent.
• 4.5 If Customer breaches clauses 3, 4, 9, Shipfinder may, at its sole discretion and with immediate effect:
  • (i) suspend access to the Services and Data for Customer, its Licensed Affiliates or any Authorised User; and/or
  • (ii) terminate this Master Agreement or the Order.

5. Basis of Service Provision

• 5.1 Shipfinder will use reasonable efforts to keep the Services available. Customer acknowledges that planned (e.g. maintenance) and unplanned (e.g. hardware failure) downtime may occur.
• 5.2 Customer accepts that it and its Authorised Users cannot access the Services during downtime. Shipfinder will minimise disruption but is not liable for any loss caused by unavailability.
• 5.4 Shipfinder may add to or change the Services and Data at any time without notice or liability, provided there is no material degradation in scope or content.
• 5.6 The Services and Data are provided “as is” and “as available”. Data (including Insight content) is not trading, investment, tax, legal or financial advice, and does not account for Customer’s individual circumstances.
• 5.7 Customer must not use information from the Services in any publication or third‑party legal proceeding without Shipfinder’s prior written permission. If permission is granted, Shipfinder has no liability for such use to the maximum extent permitted by law.
• 5.8 Customer acknowledges that:
  • (a) Data does not constitute an offer, recommendation or solicitation to trade commodities. Any prices are indicative and subject to change.
  • (b) Customer and its Licensed Affiliates are solely responsible for all decisions and actions based on the Data.
  • (c) Historical trends or performance do not guarantee future results; no warranty is given regarding projections, forecasts or estimates.
  • (d) Forward‑looking statements reflect assumptions and uncertainties; actual results may differ materially. Reliance on such statements is discouraged.

6. Upgrade or Changes to Services

• 6.1 Customer may request to upgrade or change Services by contacting Shipfinder’s support team (e.g. increase Authorised Users, add Licensed Affiliates, purchase new services).
• 6.2 If an upgrade takes effect mid‑Subscription Period:
  • (a) Shipfinder will issue a Change Notice detailing the additional features, extra Charges and start date. The upgrade becomes binding from that date.
  • (b) Shipfinder will charge pro‑rated additional Charges for the remainder of the current period. Upon renewal, full Charges for the upgraded Services will apply.
• 6.3 If a change or upgrade takes effect at the start of the next Extended Subscription Period, Shipfinder will issue a Change Notice with the agreed modifications. The change binds the parties from the beginning of that period.

7. Customer supplied data

• 7.1 If Customer provides data to Shipfinder for an agreed purpose (recorded in writing), such data is Customer’s Confidential Information. Shipfinder will only use and disclose it for that purpose. Customer grants Shipfinder a non‑exclusive, worldwide right to use the data for the agreed purpose. Customer warrants that it has the right to disclose the data and that Shipfinder’s use does not infringe any third‑party rights.

8. Charges, invoicing and payment

• 8.1 Unless otherwise agreed in writing:
  • (a) For online order, Customer is required to make payment first before accessing the paid services.
  • (b) All payments are by electronic transfer. Charges are non‑refundable.
  • (c) Payments must be made in full, free of set‑off, counterclaim, deduction or withholding (except as required by law). The customer bears any applicable bank charges.
  • (d) If Charges are not paid by the due date, Shipfinder may suspend Services until full payment is received.
• 8.2 Any discounted or complimentary Services are as set out in the Order Form and apply only for the specified period.
• 8.3 All amounts payable are gross, free of any tax deduction or withholding unless required by law. If a deduction is required, Customer must increase the payment so Shipfinder receives the net amount it would have received without such deduction.
• 8.4 Payments shall be made in the currency stated in the Order Form.

9. Data protection

• 9.1 Shipfinder is a controller of personal data processed under this Master Agreement and the Order. It is responsible for complying with applicable data protection laws.
• 9.2 Shipfinder’s privacy notice (together with this clause) explains how it processes personal information.
• 9.3 Personal information Shipfinder processes includes names, email addresses, job titles, phone numbers, addresses, social media contact details, and professional interests.
• 9.4 Purposes of processing: (i) providing Services; (ii) managing the business relationship; (iii) legal compliance; (iv) marketing (in compliance with marketing and data protection laws).
• 9.5 Shipfinder tracks Authorised Users’ geographic region, browser type, and usage patterns (e.g. features used, frequency) to improve Services, detect issues, and support commercial discussions. This is done via login credentials, IP addresses, cookies and monitoring tools.
• 9.6 When Customer or its Authorised Users provide personal information to Shipfinder, Customer must: (i) ensure it is accurate and up‑to‑date; and (ii) inform individuals that their data will be processed in accordance with the Information Notice, unless otherwise permitted by law.
• 9.7 Customer agrees that Shipfinder may process all personal information provided by Customer, its Licensed Affiliates and Authorised Users as described in the Information Notice. Customers must only provide information Shipfinder has specifically requested and may process in that manner.
• 9.8 Questions regarding Shipfinder’s use of personal information may be directed to: shipfinder@elaneglobal.com

10. Warranties and undertakings

• 10.1 Each party warrants that: (i) it has the power and authority to enter into and perform this Master Agreement and the Order; (ii) this Master Agreement and the Order are executed by an authorised representative; (iii) performance does not violate any law, regulation, constitutional documents or contractual obligations. Customer warrants it has authority to bind its Licensed Affiliates.

11. Liability

• 11.1 To the maximum extent permitted by law, Shipfinder is not liable to Customer under this Master Agreement or the Order for:
  • (a) inaccuracies, errors or omissions in the Services or Data;
  • (b) any direct, indirect or consequential loss arising from reliance on the Services or Data;
  • (c) any part of the data sourced from public sources.
  • All implied warranties are excluded.
• 11.2 Each party’s total aggregate liability arising under or in connection with this Master Agreement (excluding liability arising under any Order) is limited to USD 10,000.

12. Term

• 12.1 Term of Order. The Order begins on the Start Date and continues for the Initial Subscription Period.
• 12.2 Term of Master Agreement. This Master Agreement begins on the Commencement Date and continues until the end of the Subscription Period, unless terminated earlier.

13. Termination

• 13.1 Either party may terminate this Master Agreement and/or the Order with immediate effect by written notice if:
  • (a) Customer fails to pay Charges when due and does not remedy within 3 days of notice;
  • (b) Customer (or its Licensed Affiliates) breaches clauses 3, 4;
  • (c) the other party commits a material breach that is incapable of remedy or, if capable, is not remedied within 30 days of notice;
  • (d) the other party becomes insolvent, enters administration, has a receiver appointed, makes an arrangement with creditors, or suffers any analogous event;
  • (e) a Force Majeure Event prevents performance (other than payment) for at least 30 consecutive days.

14. Effects of termination

• 14.1 Termination does not affect accrued rights or remedies.
• 14.2 Termination of the Order automatically terminates this Master Agreement, and vice versa.
• 14.3 If the Order is terminated before the end of the Subscription Period, all Charges are immediately due and non‑refundable.
• 14.4 The Subscription Period ends on the effective date of termination.
• 14.5 Upon termination, Shipfinder ceases providing Services and Data. Customer and its Licensed Affiliates must stop using the Services and Data, except that they may retain and use Data already held solely to the extent required by applicable law. No other use is permitted.

15. Notices

All notices and communications shall be delivered via email to the email address provided by the Customer at the time of registration. Any such notice shall be deemed to have been received once the email has reached the recipient’s mail server.

16. Entire agreement

• 16.1 This Master Agreement and the Order constitute the entire agreement between the parties and supersede all prior negotiations, agreements and understandings (whether written or oral).
• 16.2 Each party acknowledges that it has not relied on any representation not expressly set out in this Master Agreement and the Order.